5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard companies are capable of supplying the support that property supervisors want, but also often do not due to a lack of ongoing quality control processes.
Safety guard companies are unlike any vendor a property manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see whether the guard company is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your defenses. In the majority of instances they probably are, but it is crucial to implement a system of verification and quality control to make sure that issues connected with the lack of doing these tasks don’t begin to happen.
In this article we’ll talk five (5) easy steps to enhancing your security guard service and attaining everything you picture as your perfect warehouse security guard.
Display Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could begin working as security guards. If your state is one of those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being provided by your security company and ask yourself does it look adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. Otherwise, why?
Another excellent way to display whether the guard is a fantastic match for your property is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This first dialogue can tell you a good deal about what to expect from that shield and it gives you a chance to ask a different shield if you think it is necessary.
Evaluate Guard Training
Though most security guard companies have a very thorough orientation that introduces each shield to the company itself, in several cases the guard’s orientation to his assigned land isn’t as complete. We predict the orientation to the assigned land”Website Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• How long is each new officer educated?
• How long does the security company double bank? (Double banks is the procedure for experiencing a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your post orders explained?
Determine the response to every one of the questions and make certain they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and also your site special training to acquire an understanding of what goes on preparing a shield to work at your premises.
Inspection Your Guard’s Supervision
Guard supervision is one of the more important factors of very good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their duties. When the guards aren’t being supervised, they begin to feel their work isn’t significant and they begin to see themselves as not as a part of the security team. When guards don’t feel like part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard company remotely supervise its guards? Outside of the Standard security company field supervisor spot checks, the two methods of distant supervision that prove most successful are: Officer Check-Ins
If your guards must make rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your premises. These tracking systems permit the security guard company to monitor the log and time the action of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the security guard company provides a way of earning certain each guard is secure and alert. Using guards check-in regularly together with the security guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is also an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always great ways of finding out exactly what is occurring with your security as you aren’t there. Through these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure they know their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t actually a security guard company. If so, your audit is guaranteed to turn up issues with your current security guard company.